📦 Shipping Terms and Conditions
We carefully deliver every Murano glass creation throughout Europe and the rest of the world. All orders are tracked and insured to ensure a safe and transparent experience.
⏱ Preparation and shipping times.
Times vary depending on product availability:
- Available in stock: shipment within 24/48h working
- Custom products: crafting and shipment within 7-40 days
Estimated time is indicated on each product page.
🚚 Free or Express Shipping
Many products include free shipping domestically and internationally.
During checkout you can choose from:
- Free Shipping: with economy courier, tracked
- Express Shipping: with premium 24/48h couriers (DHL, UPS, BRT...).
Any costs are automatically calculated in the cart before payment.
🚛 Couriers and tracking
We cooperate with reliable couriers: DHL, GLS, BRT, UPS.
As soon as it ships, you will receive an email with the tracking code to follow the delivery in real time.
All shipments are insured against theft, loss and shipping damage.
🌍 International shipments
We ship throughout Europe and the rest of the world.
For destinations outside the EU, please check any customs duties or import taxes applicable in your country.
Contact us for support or to receive a custom quote.
ℹ️ Useful information
- Shipping departs only after payment is received
- During holiday periods, times may vary slightly
- We do not ship to PO boxes
- Multiple orders may be shipped separately
📞 Need help?
Have questions about shipping, availability or tracking? Contact us, we'll be happy to help.